Te Mato Akamoeau, Office of the Ombudsman

The Ombudsman is an independent and impartial officer of and responsible to Parliament. The Ombudsman investigates complaints received from the general public, but is also mandated to initiate an investigation of his own motion. It is also responsible for investigating complaints under the Official Information Act, Disability Act and the Police Act. It was tasked by Cabinet to set up a Human Rights mechanism within the Cook Islands.

Contact Details

Initial complaint to:

Assistant Ombudsman - Jeannine Daniel

Phone number: (682) 20 605

Email address: complaints@ombudsman.gov.ck

Postal address: PO Box 748, Avarua, Rarotonga, Cook Islands

Website: www.ombudsman.gov.ck

Location: 1st Floor, Iro House (upstairs from Café Jireh, opposite Rarotonga international airport)

Complaints & Disputes

The Ombudsman investigates complaints received from the general public, but is also mandated to initiate an investigation of his own motion for:

  • Decisions or recommendations relating to a matter of administration.
  • Acts or omissions relating to a matter of administration.
  • Refusal, charges, manner of release, imposition of conditions of use for information requested under the Official Information Act (OIC).
  • Unlawful discrimination against a person with a disability.
  • Acts, decisions, omissions, recommendations, conduct, policy and procedure of the Cook Islands Police.

Legislations

Principal Act:             

Ombudsman Act 1984

Official Information Act 2008 Disability Act 2008

Police Act 2012

To view the legislations please click here                                

Te Mato Akamoeau, Office of the Ombudsman - Complaints submission form